If the item is different from what you ordered you are entitled to return it within 30 days of having received it. Diamonds Direct will replace the item with the correct goods
ordered. This will only apply if the item is returned to Diamonds
Direct in it's original condition that it left Diamonds Direct in. All relevant valuations, Diamond Certificates etc must be returned also for this to apply.
Unless custom made to order, a full refund will be provided to any goods
returned to our store, unopened in their original packaging and
within 30 days. Shipping costs in both directions are non refundable.
If the goods you receive are faulty we will replace them, if
they are returned to our store within 30 days of purchase.
Reimbursement for shipping expenses will be up to the value of the
original quoted shipping cost.
If
goods are damaged while in transit they must returned, within three
working days of you having received them, including courier original
courier parcel and packaging. The goods will be replaced by Diamonds
Direct to you and you will be reimbursed the costs of freight regarding
returned damaged goods.
After 30 days returns and refunds are subject to manufacturers warranty. e.g. watches.
When returning items , for security reasons, please do not write Diamonds Direct or anything indicating the contents of the courier parcel on the outside. Instead write "D Direct" or DD and the address. Diamonds Direct takes no responsibility for the items
being returned until they are signed for and in the possession of
Diamonds Direct.
Items will not be accepted for return if they show signs of wear, or have been altered in any way including engraved, a ring having been sized, unless by Diamonds Direct, or damaged.
