This list of questions may be the answers you need. Otherwise please contact us.
What happens after I’ve sent my jewellery?
- We will let you know when when we have received your courier parcel.
- We will provide you with a quote detailing all work to be undertaken, and an indication of time frame to complete the work.
I’ve received my quote and I would like to proceed
Our email will contain payment options. You can pay by credit or debit card, or oxipay. You may also pay by bank transfer. Our account details are provided in the email. Please reply to the email saying you have paid by bank transfer.
Once you have paid by credit or debit card we are notified immediately and can begin work on your repair. If you are paying by bank transfer or internet banking please notify us so we can keep an eye out in our account and begin your repair work.
When we have completed your repair we will send your jewellery back to you using the return delivery option you chose when you paid for your repair.
We can deliver your repaired jewellery back to you a number of ways depending on your budget and the value of your item. We can deliver using the postal service or by signature required courier if your item is of high value.
How do you return my items?
If you decide not to go ahead then we have an easy to use returns system. You can choose what method of return delivery best suits your needs. We offer a free postal service which doesn’t come with insurance or a paid for signature required courier parcel which comes with insurance.
What happens if I am not happy with the repair?
All of our repairs come with a twelve month guarantee so in the unlikely event that you are unhappy with your jewellery alteration please let us know and we will do all we can to rectify the situation. Satisfied customers is our priority.